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Once your order is placed successfully, you will receive an order confirmation email with your order details and reference number, along with important updates related to your purchase.

No. You can place an order as a guest. However, creating an account helps you track orders, manage your details, and view order history easily.

Payment failures may occur due to incorrect details, insufficient balance, network issues, or temporary bank or gateway disruptions. You may try again or use a different payment method.

Order changes or cancellations are possible only before the order is processed or shipped. Please contact customer support as soon as possible with your order details.

If an item becomes unavailable after your order is placed, our team will notify you and assist with available options, such as a replacement or refund.

Ensure all required details are entered correctly and your email address is valid. If you’ve forgotten your password, use the “Forgot Password” option to reset it. If issues persist, contact customer support using the details on the website.

Because products are rich and natural, a small amount goes a long way. Some people may feel a change in skin, but this is normal. If it feels too heavy, use less and massage gently. 

Because products are preservative-free and freshly made in batches, they’re best used within about six months if stored properly.

Satliva uses 100% natural, cold-pressed oils and butters with no synthetics, preservatives, or additives, and is generally safe for most users. However, natural products can vary in texture or aroma due to seasonal or ingredient changes.